Shipping policy
Shipping Policy
Last updated: April 2026
Processing Time Orders are processed within 1–3 business days of being placed. You will receive a confirmation email once your order has been dispatched.
Delivery Times
- Ireland: 5–10 business days
- United Kingdom: 7–14 business days
- European Union: 7–14 business days
- Rest of World: 10–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, or high demand periods.
Shipping Costs Free tracked shipping is available on all orders. No minimum order value required.
Order Tracking Once your order has been dispatched, you will receive a tracking number by email. You can use this to monitor your delivery in real time.
Customs & Duties For orders outside of Ireland, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not covered by Therma Relief.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at info@thermareliefireland.com and we will investigate with the carrier on your behalf.