Frequently Asked Questions

Orders & Delivery

Where do you deliver?

We primarily deliver to Ireland and the UK, where we focus on providing the best possible delivery experience. We also ship worldwide.

All orders are sent with tracked shipping, so you can follow your parcel every step of the way from dispatch to delivery.

How long does delivery take?

Most orders are dispatched within 1–2 business days. Delivery to Ireland and the UK typically takes 3–7 business days. International delivery times typically take 5-10 business days.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your delivery online.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible at info@thermareliefireland.com. We will do our best to help, but we cannot guarantee changes once an order has been dispatched.

Returns & Refunds

What is your returns policy?

We offer a 30-Day Money-Back Guarantee on all eligible orders. If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

To qualify for a refund, items must be returned in their original packaging and in their original condition. Once your return has been received and inspected, we’ll process your refund or arrange a replacement where applicable.

How do I return an item?

To start a return, please email us at info@thermareliefireland.com with your order number and reason for return. We will guide you through the process.

Products

What is Breeze Box?

Breeze Box is a portable personal cooling fan with refreshing mist, three adjustable fan speeds, a built-in LED night light and USB rechargeable battery. It is compact, quiet and designed for desks, bedrooms, home offices and personal spaces.

How do I use Breeze Box?

Simply fill the water tank, charge via USB, select your preferred fan speed and enjoy a refreshing cool mist. Full instructions are included with every order.

Is Breeze Box suitable for all ages?

Breeze Box is designed for general adult use in home and office environments. Please keep out of reach of young children.

Contact Us

How can I get in touch?

You can reach our customer support team by emailing info@thermareliefireland.com or by visiting our Contact page. We aim to respond to all enquiries within 1 business day.